Refund Policy
At NexGen Couture, we specialize in handmade products, and as such, minor inconsistencies from the sample are sometimes inevitable. These variations add to the unique beauty of handmade craft.
*Custom Sales:*
- All custom sales are final. Customised items cannot be returned or exchanged.
*Non-Custom Items:*
- Non-custom items can be exchanged within 7 days of purchase, provided they are in their original condition.
*Damaged Products:*
- Returns are only accepted if the product is damaged. In such cases, please provide a short video as proof that the product arrived damaged.
- Return shipping charges will be borne by the customer.
For more information on our return policy or to obtain the return address, please email us at nexgencouture@gmail.com or WhatsApp at 03300003395.
*Custom Sales:*
- All custom sales are final. Customised items cannot be returned or exchanged.
*Non-Custom Items:*
- Non-custom items can be exchanged within 7 days of purchase, provided they are in their original condition.
*Damaged Products:*
- Returns are only accepted if the product is damaged. In such cases, please provide a short video as proof that the product arrived damaged.
- Return shipping charges will be borne by the customer.
For more information on our return policy or to obtain the return address, please email us at nexgencouture@gmail.com or WhatsApp at 03300003395.